**You pay and wait for a card draw. Behind the shop counter, there is a process for assigning users. Does it hand out entry tickets, or change who gets the good prizes? That is the question to follow.**

[Go to the Hong Kong, Macau, Taiwan and Japan action guide](#get-help)

Imagine a card shop. People buy tickets and wait to draw from a prize box. You might lose, but you want to know that everyone plays by the rules they were told.

While checking CLOVE, Parrot found a process in publicly available admin-interface material: choose products, set a time and schedule user assignment. Related designs appear in Japan, Hong Kong and two US inventory versions.

**It is like finding another worksheet in the back room while customers wait at the counter.**

That is an analogy, not footage of someone cheating. The question is what the worksheet does and whether paying customers knew about it.

## Does this back room belong to the same shop?

Could somebody have copied the shop’s name and built a fake back room?

We checked more than the sign. TrustHub’s website, Apple’s supplier listing, company announcements and an SMBC announcement connect the company to Clove.

Then we compared the equivalent of department numbers printed on two forms. CLOVE’s official website and the admin sign-in page use the same system identifiers.

Next, we checked the equivalent of an address book returned by Google, which supplies the system. It lists both the official addresses and this admin address. An earlier third-party copy of the official material, saved on 23 August, also matches our preserved file.

**A shop name can be copied. Calling everything unrelated requires an explanation for these matching records too.**

The “address book” is an analogy for permitted sign-in redirect addresses. It is not a property deed or staff list. It supports a system connection; ownership and operation still require management records. [Read the sources and check the connection.](/en/guides/clove-evidence-chain/)

## The worksheet appears in several versions

The process has five understandable steps:

**Choose products → check conditions → set a time → submit the assignment → read the result.**

It includes checks and success/failure handling, forming an integrated admin-interface workflow. [Japan source](https://clv-admn-next.vercel.app/_next/static/chunks/pages/oripa/list-0f33ebdda397cc72.js), [operation source](https://clv-admn-next.vercel.app/_next/static/chunks/2902-1b4cb7dff6c6ef54.js).

Related arrangements appear in:

- [Japan](https://clv-admn-next.vercel.app/_next/static/chunks/pages/oripa/list-0f33ebdda397cc72.js) and [another Japanese management version](https://clv-admn-next.vercel.app/_next/static/chunks/pages/oripa-v2/list-8ea6a350564fb1b4.js)
- [Hong Kong](https://clv-admn-next.vercel.app/_next/static/chunks/pages/oripa-hong-kong/list-1d4b8698c4a99506.js)
- [US/Japan inventory](https://clv-admn-next.vercel.app/_next/static/chunks/pages/oripa-usa/japan-stock/list-c7a6997852d85991.js) and [US/Hong Kong inventory](https://clv-admn-next.vercel.app/_next/static/chunks/pages/oripa-usa/hong-kong-stock/list-c30d2dcb736f7ffa.js)

Think of several branch handbooks containing the same task. That warrants more explanation than an isolated phrase. But a handbook does not tell us when staff performed a task. We have the interface material, not the execution records.

## Entry tickets or good prizes?

“Assigning people” can mean very different things.

Suppose a shop announces that a special offer is open only to eligible customers. The back room hands out entry tickets using those published rules, and customers know before paying. That can be a normal arrangement.

Now suppose the shop promises a draw under one set of rules but secretly decides who receives good prizes while everyone else keeps paying. That crosses a basic line of fairness.

**Deciding who may enter and secretly deciding who wins are different actions.**

The CLOVE material also refers to a category of guaranteed-return products. This step selects product numbers; it does not contain an input for any chosen winner’s account. [Product-workflow source](https://clv-admn-next.vercel.app/_next/static/chunks/pages/oripa-v2/list-8ea6a350564fb1b4.js), [official product page](https://oripa.clove.jp/ja/oripa/Pokemon).

To resolve this, put the rules, applicable products, assignments and draw records together.

The plain question is: **What did you arrange behind the counter, and did I know before paying?**

## What happens when the account door closes?

After a draw, customers still need their receipts: money spent, cards drawn, points exchanged and prizes shipped.

CLOVE’s terms allow restrictions, cancellation or deletion in listed circumstances, including multiple accounts. Some measures may occur without prior notice. [Official terms](https://clove.jp/terms).

A shop may ask someone to leave under its rules. That person can still ask: **Where is my receipt, and who can provide my transaction record?**

Losing login access does not mean every receipt was burned. We have not established that CLOVE restricted accounts to conceal draw problems or destroyed transaction records. The platform should explain access to records, retention and appeals after a restriction.

Store points are not cash in your pocket, either. The terms do not allow customers to demand cash redemption of points. Compare actual spending with what prizes could sell for after costs. [Official terms](https://clove.jp/terms).

## When would these steps form a scam?

Imagine three things connected by records:

1. A shop takes payment and promises a draw under disclosed rules.
2. It secretly arranges outcomes, exposing customers to a different risk.
3. It then uses account restrictions to obstruct access to records and pursuit of losses.

**If evidence connects those steps, Parrot would call it a scam targeting paying customers.**

What we have found is the assignment workflow across versions, its official-system connections and the account terms. What still needs connecting is use in particular transactions, customer disclosure, effects on outcomes and any relationship between disputes and account measures.

A back-room worksheet does not prove every customer loses. Missing transaction records do not make the worksheet disappear.

## Nine possible explanations are ready to examine

“A fake site,” “outsourced,” “only a test,” “never used,” “a normal promotion”: each explanation calls for particular records.

The [full evidence report](/en/guides/clove-evidence-chain/) examines nine possibilities, what existing sources address and what records would resolve each. These are anticipated explanations, not replies CLOVE has made.

**A denial should answer a specific question. An allegation needs specific evidence too.**

## Open the records yourself

You do not have to begin by learning to code. Start with the [plain-language evidence guide](/en/guides/clove-evidence-chain/) and follow its source links. Download the originals if you want to inspect them. The guide also shows how to compare a file’s “fingerprint” to check it has not changed.

Sources, dates, earlier copies and version differences are provided together, with unfinished preservation work identified.

You may disagree with Parrot. You should not have to take Parrot’s word for it.

<h2 id="get-help">Suspect a problem with your own transaction? Follow these seven steps</h2>

Build one evidence folder. Every record should answer: **which date, payment, product and problem?** An unsuccessful draw is different from non-delivery, a misleading description or an account/transaction irregularity. Describe the actual issue.

### 1. Save your cards, balances and transactions one by one

Stop adding money to chase losses. In your own account, take **individual screenshots**, not just a balance overview: account ID; each unclaimed card and deadline; each payment, draw, points exchange and shipment; the product description and rules shown before payment; restrictions, errors, chats and emails.

Keep dates, URLs and surrounding context. Name files by date, product and event. Preserve untouched originals, statements, exports and a continuous screen recording; make redacted sharing copies and a second private backup. Recording a deadline does not pause it: preserve evidence, then address expiring collection/shipping rights and request preservation in writing. [Check the merchant’s current transaction terms.](https://clove.jp/trade-law)

### 2. Contact the payment provider promptly

Ask your card issuer, payment service or remitting bank about dispute, refund or payment-tracing procedures and deadlines. Obtain a reference number. Report authorized payments honestly; do not describe a disappointing draw as card theft. Eligibility depends on the transaction and provider, and a police report does not automatically refund a payment. [Example of an issuer’s dispute procedure](https://www.sc.com/hk/zh/credit-cards/dispute-resolution/).

### 3. Write to the business that took your payment

Check the merchant on your receipt. CLOVE’s [official disclosure](https://clove.jp/trade-law) lists **support@clove.jp** and directs routine transaction/service enquiries primarily to [official support chat](https://clove.jp/faq). Send the letter below and save the chat ticket too. State the payment, discrepancy, evidence, requested remedy and amount; ask the business to preserve relevant records. A requested reply within seven days is your proposed follow-up date, not a legal deadline stated by this guide. Do not delay bank action or a necessary report while waiting.

**CCs:** first use the Japanese authority’s proper channel; copy a case officer only after confirming that address accepts copies. Copy a Hong Kong shop only if the receipt or verified support identifies it as involved in your transaction. No universal Hong Kong CLOVE shop email has been verified here. A CC is not a formal complaint, acceptance or official endorsement.

<details>
<summary>Japanese letter to the company</summary>

```text
件名：Clove取引に関する事実確認・返金検討・記録保全のお願い（取引番号：［番号］）
宛先：support@clove.jp（送信前に公式サイトで再確認）
CC：［本件の写しを受け取ると確認した日本の担当窓口］、［取引に関係する香港店舗・法人の確認済み連絡先］
※未確認・該当なしのCC欄は削除してください。公式フォームへの提出は別途行います。

株式会社トラストハブ　Cloveご担当者様

私は［居住国・地域］在住の利用者です。以下の取引について、説明と解決を求めます。

1. 利用者ID：［本人のID］
2. 決済日時・通貨・金額：［日時、通貨、実際の支払額］
3. 取引番号・商品番号・利用URL：［記入］
4. 支払前に確認した説明：［原文と保存画像の番号］
5. 実際に生じた問題：［未着、説明との相違、アクセス制限等の具体的事実］
6. これまでの問い合わせと回答：［日時・受付番号・内容。未回答ならその旨］
7. 求める解決：［返金を求める金額・根拠／商品提供／記録提供等］

対象取引に適用された商品条件、利用者割り当ての有無と用途、抽選・決済・ポイント交換・発送履歴、アカウント措置の理由について、私の取引に関する範囲で説明と記録提供をお願いします。第三者の個人情報の開示は求めません。

関連する設定、実行・変更履歴、取引記録、問い合わせ記録を、適用法令等に従って保全してください。保持期間と提供可能な資料もお知らせください。期限のある未受領商品等については、権利を失わないために必要な手続と保全可否を案内してください。

［希望する回答日］までに受領確認と回答予定をご連絡ください。これは私の希望する回答日です。必要に応じて、消費者相談機関・決済事業者・警察に、確認できた事実と資料を提出して相談します。既に提出済みの窓口と番号は［実際に提出したものだけ記入］です。

公開資料の分析は参考資料として添付しますが、私の取引で不正が起きたと既に立証されたものとして提示するものではありません。

添付：［01_決済、02_商品説明、03_結果、04_問い合わせ等］
氏名・返信先：［記入］
```

</details>

### Choose your route: Hong Kong, Macau, Taiwan or Japan

Preserve individual records and ask the payment provider about deadlines first. Consumer complaints and police reports serve different purposes and may proceed as needed without waiting for the merchant’s reply.

<details>
<summary>Hong Kong: consumer referral to Japan and a separate police report where warranted</summary>

1. Send the merchant a factual remedy and preservation request. Copy a verified Hong Kong branch only where it was involved in the transaction.
2. Create an account on the [Consumer Council portal](https://www.consumer.org.hk/tc/complaints-and-services). Enter the actual receiving business, its Japanese address, transaction date, amount, problem and remedy; attach receipts and correspondence.
3. State that you live in Hong Kong and ask whether the [Japan referral arrangement](https://www.consumer.org.hk/tc/complaints-and-services/complaint-and-enquiry-channels) applies. Save the case number and supplement that case.
4. For concrete suspected deception, use [police e-reporting](https://crp.police.gov.hk/crp001/?lang=tc) or a station, then follow identity and evidence instructions. **18222** is advice; **999** is for emergencies.

[Hong Kong consumer wording, Chinese](/reports/clove-evidence/consumer-hk.txt) · [Police statement, Chinese](/reports/clove-evidence/police-hk.txt)

</details>

<details>
<summary>Macau: Consumer Online; 993 reporting and 8800 7777 advice</summary>

1. Preserve your identity, payment, product and communication records and write to the receiving business.
2. Open the [current Consumer Online complaint form](https://consumer-app.dsedt.gov.mo/wapp/cs/agreement?lang=zh), read the privacy terms, and supply the parties, transaction, issue, requested remedy and evidence. Identify the Japanese merchant and ask about eligibility and overseas referral.
3. Save the online reference and follow up on that case. The [current service page](https://consumer.dsedt.gov.mo/AboutUs/Formalities.aspx?id=CC-1411_c&lang=zh) lists **consumer@dsedt.gov.mo** and **+853 8988 9315**. An old contact does not establish receipt by the current office.
4. For suspected crime, call [Judiciary Police 993 or contact the reporting centre](https://www.pj.gov.mo/Web/Policia/crime01.html). [8800 7777](https://www.pj.gov.mo/Web/Policia/crime05.html?lang=en) is an advice line. The centre lists **piquete.sede@pj.gov.mo**; confirm email evidence arrangements rather than treating a copied message as completion of a formal statement.

[Macau consumer wording, Chinese](/reports/clove-evidence/consumer-mo.txt) · [Police statement, Chinese](/reports/clove-evidence/police-mo.txt)

</details>

<details>
<summary>Taiwan: 1950 consumer advice; 165 followed by police-station procedures</summary>

1. State the discrepancy and remedy in the merchant letter and ask your bank about deadlines.
2. Call **1950** for the local consumer route. The [online complaint system](https://appeal.cpc.ey.gov.tw/WWW/Default.aspx) accepts party, transaction, dispute and request details. The [domestic procedure](https://cpc.ey.gov.tw/Page/71E988F034956960) describes first and second complaints and mediation; its 15-day handling rule should not be presented as automatically binding on every Japanese merchant.
3. Identify a Japan transaction as cross-border. The [Executive Yuan guidance](https://cpc.ey.gov.tw/Page/20290F5D17E9002C) identifies the Consumers’ Foundation’s Japan cooperation route; ask about suitability and referral timing during CCJ’s intake pause. Do not use a Korea-specific complaint mailbox as a Japan hotline.
4. For suspected fraud, call **165** or choose reporting on the [official 165 site](https://165.npa.gov.tw/). Follow referral to a station to complete the statement and related procedures; an online form alone does not complete the formal process. [Police instructions](https://md-fraud.police.gov.taipei/cp.aspx?n=CD9002B9355919D1).

[Taiwan consumer wording, Chinese](/reports/clove-evidence/consumer-tw.txt) · [Police statement, Chinese](/reports/clove-evidence/police-tw.txt)

</details>

<details>
<summary>Japan: 188 consumer advice; police consultation and a formal victim report are distinct</summary>

1. Use the Japanese merchant letter, listing transactions, issues, remedies and exhibits. Save the submission and reply.
2. Residents can use **188** or a [local consumer centre](https://www.kokusen.go.jp/map/index.html). Explain the merchant, amount, dates and attempts to resolve matters. Visitors should check the [tourist hotline’s scope](https://www.cht.kokusen.go.jp/ja/index.html).
3. For suspected crime, use the [NPA reporting/consultation portal](https://www.npa.go.jp/bureau/cyber/soudan.html) or **#9110** for guidance, giving your real residence.
4. To submit a formal **higai todoke**, ask police which station, identity documents and transaction originals are needed. Record the actual acceptance status; consultation does not replace this step. [Police explanation](https://www.keishicho.metro.tokyo.lg.jp/kurashi/cyber/cyber_sodan.html).

[Japanese consumer wording](/reports/clove-evidence/consumer-jp.txt) · [Japanese police consultation](/reports/clove-evidence/police-consultation-ja.txt)

</details>

### Prepare the same factual fields for each route

Include your real identity and contact details for the receiving authority; the merchant on the receipt; dates and time zones; product/order IDs; payment method, currency and actual amount; the promised and actual service; numbered evidence; the requested remedy and its basis. List refunds, received goods, remaining points and the disputed amount separately to avoid double counting.

Downloads: [merchant letter in Chinese](/reports/clove-evidence/company-letter-zh.txt), [consumer complaint in Chinese](/reports/clove-evidence/consumer-complaint-zh.txt), [police statement in Chinese](/reports/clove-evidence/police-statement-zh.txt), [media tip in Chinese](/reports/clove-evidence/media-tip-zh.txt), [follow-up CSV](/reports/clove-evidence/case-timeline.csv). Japanese templates can be expanded on this page; all formats are also in the public analysis ZIP.


### 4. Choose the consumer-help route for where you live

- **Hong Kong residents:** file through the [Consumer Council](https://www.consumer.org.hk/tc/complaints-and-services) and ask whether its [Japan referral arrangement](https://www.consumer.org.hk/tc/complaints-and-services/complaint-and-enquiry-channels) applies. Supply receipts, correspondence and the remedy sought. Mediation is not a court order for repayment.
- **Japan residents:** contact a local consumer centre or dial **188 within Japan**. [Official directory](https://www.kokusen.go.jp/map/index.html).
- **Problems while visiting Japan:** check the scope, languages and hours of the [tourist consumer hotline](https://www.cht.kokusen.go.jp/ja/index.html).
- **Other residents:** ask your home consumer organisation about referral to Japan. Use your real residence.

Japan’s CCJ principally helps Japanese consumers dealing with overseas businesses; it is not a universal route for overseas buyers against Japanese sellers. On 5 September 2026 its website also announced an intake pause through 13 September. [Check current availability.](https://www.ccj.kokusen.go.jp/)

### 5. Give police the concrete facts

**Japan:** the [NPA online portal](https://www.npa.go.jp/bureau/cyber/soudan.html) distinguishes reporting, consultation and information provision. Submit truthful location and incident details, and save the receipt. A formal victim report, *higai todoke*, requires contacting the police and following their instructions; an online submission or phone consultation is not itself its formal acceptance. [Tokyo police explain this distinction.](https://www.keishicho.metro.tokyo.lg.jp/kurashi/cyber/cyber_sodan.html)

If you are overseas and the form does not accommodate your address, report to your local police and ask the relevant Japanese force about jurisdiction and overseas procedures. For Tokyo-related routing, the [general consultation centre](https://www.keishicho.metro.tokyo.lg.jp/sodan/madoguchi/sogo.html) lists **03-3501-0110**; the international format is **+81-3-3501-0110**. Do not invent a Japanese address. **110** is for emergencies in Japan; **#9110** is a domestic consultation short code.

**Hong Kong:** use the [technology-crime and deception reporting portal](https://crp.police.gov.hk/crp001/?lang=tc) or a police station. [18222](https://www.police.gov.hk/ppp_tc/04_crime_matters/adcc/index.html) provides scam advice; use **999** for emergencies. Elsewhere, use local police channels.

Lead with your own transaction and loss, then attach this investigation as background. Record exactly what was submitted, acknowledged or formally accepted. Ask for the reference number and next steps.

<details>
<summary>Japanese police consultation template</summary>

```text
件名：オンライン取引に関する被害相談・適切な申告方法の確認

ご担当者様

私は［実際の居住国・地域］に居住しています。Cloveを利用した次の取引について、［具体的な行為］があり、被害の可能性を相談したいと考えています。

発生日時・場所・利用URL：［記入］
相手方の表示名・決済明細の事業者名：［記入］
支払額・通貨・決済方法・取引番号：［記入］
受領済みの商品・返金・残高と、損失として申し出る金額の内訳：［区別して記入］
支払前の説明と、実際に起きたこと：［時系列で具体的に記入］
疑問を持った理由：［自分で確認した事実と推測を分けて記入］
相手方への連絡と回答：［日時・内容］
銀行、消費者機関、他国警察への相談：［事実に即した窓口・日付・番号］

証拠一覧：［決済記録、商品説明、結果、連絡履歴等。原本を保管しています］
公開調査のURL：［背景資料として記載。個別被害の証明とは区別します］

本件の相談先・管轄と、被害届を提出するために必要な資料、面談、本人確認、海外居住者の場合の手続を教えてください。今回の送信やオンライン相談のみで被害届が正式受理されたと理解しているものではありません。

氏名・実際の住所・連絡先・対応可能な言語：［公式窓口の案内に従って記入］
```

</details>

### 6. Offer journalists a checkable account

Prepare one page: chronology, actual spending and disputed amount, three key exhibits, the company’s full response, real complaint progress and your interview/privacy preference. Ask for independent checking and a company response. Journalism does not replace police work or guarantee recovery.

Verified contacts include [Nippon TV’s investigation tip page](https://www.ntv.co.jp/provideinformation/houdou.html) and [HK01’s news-tip desk](https://www.hk01.com/contact), which lists **hk01@hk01.com**. Submit your own case individually. Arrange secure delivery of sensitive originals rather than copying customer data to every recipient.

<details>
<summary>Japanese media-tip template</summary>

```text
件名：取材相談：Cloveの個別取引と公開資料について（［地域］・［取引日］）

報道ご担当者様

私はCloveを利用した［地域］在住の消費者です。次の事実について、取材・検証の参考として情報提供します。

・自分の取引と実際に起きたこと：［100〜200字程度］
・実付額、争議金額、その計算：［区別して記入］
・重要な資料3点：［支払記録、当時の説明、事業者回答など］
・事業者への確認と回答：［日時・回答全文の有無。未回答ならその旨］
・相談先と進捗：［実際に提出した機関・日付。受理や調査を推測しない］
・公開資料：［調査記事と証拠パックのURL］

私の経験と公開資料の分析は分けて確認してください。公開資料のみで、私の取引の不正や全利用者の被害が確定したとは主張しません。事業者側への確認もお願いします。

実名公表・匿名希望：［希望を記入］
取材・原本確認への協力：［可能な範囲と連絡方法］
個人情報を含む原本の安全な受け渡し方法をご案内ください。
```

</details>

### 7. Keep one follow-up timeline

Record the date, recipient, case number, reply, next action and deadline for each bank, business, consumer-body and police contact. Add evidence to existing cases instead of repeatedly filing the same material. Update public statements when replies, refunds or corrections arrive.

**The objective is your records, a clear answer and a supported remedy request. Accurate evidence and the right procedure matter more than a long CC list.**

*Contacts checked on 5 September 2026. Templates are for readers to complete; the site has not sent messages, filed complaints or obtained acceptance on their behalf.*


## FAQ

### Is this arrangement present in several regional versions?

The checked Japan, alternate Japanese, Hong Kong and two US inventory versions contain related assignment workflows. Like a task in a handbook, this shows the design; execution records would show when it was actually used.

### Does that mean someone secretly chose the winners?

That has not been established. Allocating entry to an offer and secretly choosing ordinary draw winners are different things. Product rules, assignments, payments and results need to be matched.

### Does account deletion mean all evidence is gone?

No. An account is like the shop door; transaction records are like receipts. Closing the door does not establish that receipts were destroyed, but the platform should explain how customers can obtain their records.

---

*Updated 5 September 2026. The prize box, worksheet and address book are analogies; source links provide the underlying evidence. An earlier deletion-operation citation attributed to a specified Japanese management file has been withdrawn. The evidence report explains the correction and operation source; an [earlier copy is available](https://web.archive.org/web/20260904095637/https://clv-admn-next.vercel.app/_next/static/chunks/pages/oripa/list-0f33ebdda397cc72.js). Execution records have not been obtained, and delivery of the earlier inquiry has not been confirmed.*

## Parrot has a position—and an invitation code

I enjoy checking things. Fairness matters to me. Card draws are entertainment; winning is not my main concern. **I can accept losing. Tell me the rules first, and make the result checkable.**

That is why I made this page. Finding this arrangement gave me a reason to raise questions and an obligation to describe the evidence accurately.

My recommendation is public: **CARDZ.GAME is currently the only card-draw platform I actively recommend.** I value its described draw-checking methods and public records, and look at [CARDZ.GAME revenue data on DefiLlama](https://defillama.com/protocol/cardz.game). Revenue visibility does not establish fairness in every draw; my recommendation deserves scrutiny too.

CardZ Market Cap is my tool for checking card prices. Check the value before deciding what to spend.

If you decide to try CARDZ.GAME, **use Parrot’s invitation code MXQAQ9** through [this referral link](https://app.cardz.game?code=MXQAQ9). I may benefit if the link generates referral rewards under the platform’s terms.

My position is visible. The same standard of fairness applies to platforms I recommend.
